In 2015, WCA introduced the Driver of the Year Award that recognizes some of the best WCA drivers. In 2017, WCA amplified the Award by including WCA operators and technicians. This acknowledgment is just another way our specialized team members work together, keeping WCA running safely, efficiently, and effectively.
By Willona Sloan
This story was originally published on Waste360.com September 14, 2017. It can be viewed here.
Matt Spencer wears a lot of hats for Houston-based WCA Waste Corp. As senior vice president of operations, Spencer oversees all field operations, fleet and procurement, sales and organic growth, engineering and the operational and analytical team for the hauler.
Spencer, along with the rest of the WCA team, was recently directly impacted by Hurricane Harvey. For WCA, services were shut down for nearly a week—starting the Saturday the storm hit through the following Thursday, Spencer said. Routes and operations got back up and running as soon as it was safe to do so.
During and after the storm, WCA found out which employees were impacted so it could assist them. Overall, more than 60 employees had cars and/or homes damaged and the company has started a GoFundMe campaign to help its employees recover.
On the operational side, WCA identified the state of its assets and communicated to customers about the state of its services. Internally, the company held three calls a day with its team and updated its website and automated phone messages to keep customers informed.
Spencer’s colleagues have lauded him for his persistence and perseverance, traits he tries to instill in the teams he manages. Based in Houston, at WCA’s corporate office, Spencer has been with WCA for nearly two years. He was recently named as one of Waste360’s 40 Under 40 award recipients.
In this interview, Spencer discusses his role in aligning WCA’s operations, the company’s focus on employee development and engagement and the exciting challenges he has tackled throughout his career in the waste industry.