WCA FAQ

Recent Events at WCA Waste: 

  • On October 1, 2020 GFL Environmental Inc. ("GFL" or the "Company") (NYSE: GFL) (TSX: GFL) acquired WCA Waste Corporation (“WCA”).

Who is GFL Environmental Inc.?

  • GFL is the fourth largest diversified environmental services company in North America and currently operates in 27 states in the United States through its network of high-quality solid and liquid waste assets. GFL is ideally situated to continue to meet the high service standards you have come to expect.

Will this acquisition impact my services? 

  • Rest assured, there will be no disruption to your service and GFL has been and will be operating “business as usual”.

Who do I call for questions about my services?

  • For customer service and sales please call 1-855-263-0955

Will the website change?

  • For now, continue using www.wcawaste.com for all your customer needs. 
  • In the coming months, you will receive communication from us on accessing an upgraded MyAccount customer portal, as well as additional GFL opportunities like the Full Circle Project. 

Will the online payment portal I use change?

  • For now, continue using the same payment portal link you have used before: https://wcawaste.com/Portals/0/BillPay/index.html. In the coming months, there will be changes to this payment portal however we will notify you before any changes occur.

How will changes due to the acquisition be communicated to me?

  • The customer experience is our number one priority.  We will keep you up to date on any upcoming changes.  Please be on the lookout for the following: 
    • Invoice inserts
    • Letters
    • Emails
    • Automated Voice Calls

What can I expect from GFL/WCA going forward?

  • We are working hard to minimize changes. The same local team that has serviced you in the past will continue to service your account as part of GFL. We are committed to providing safe, professional, and quality service that you’ve come to know.
  • We’ll be “Going Green”, so you’ll notice our look start to change over time.  You will start to notice our signature green color on our trucks and employee uniforms. The website and your invoices will feature GFL branding.