WCA Coronavirus Update Page

April 1, 2020
Modified Residential service announcement for the Houston area

At WCA, our highest priority continues to be the health and well-being of our customers and staff during an evolving situation. Last night, we learned that one of our drivers has tested positive for the COVID-19 virus.  As a precaution the helpers, and other drivers who have been in close contact with this driver, have been quarantined.
How Will This Affect Your Service?
WCA provides an essential service for the Houston Metroplex and our mission is to provide the best service possible to our communities. For now, our priority will shift to collect the putrescible waste first.  This is the material that begins to breakdown and decompose first in the Houston heat. 
This means that residents need to separate their putrescible waste from their bulk waste to ensure proper and timely collection.  Two bags (2) maximum for bulk, per home, will be picked on your scheduled service day.  WCA/VF Waste Services will not be collecting carpet or construction materials as regular collection related to this event.
Recycle Services (*Please see exceptions below):
Effective Tuesday, March 31, 2020 – Until Further Notice
We are suspending recycle service for the greater Houston area.
Back Door Services (*Please see exceptions below):
Effective Tuesday, March 31, 2020 – Until Further Notice
WCA is requesting that communities receiving backdoor service, under normal conditions, bring their containers curbside for the remainder of this event.
Please note, suspended services due to this event will not be made up or pushed to another service day. 
WCA/VF Waste services made these decisions due to the severity of the conditions, and safety concerns to our community and the WCA family.  We thank you for your partnership and for your patience and continued trust in WCA/VF Waste Services.
Please take care and be Safe throughout the remainder of this event.
Sincerely,
WCA/VF Waste Services Municipal Department

* Exceptions - Bay City, Wharton and Matagorda County services will continue to run as normal for the time being, as well as the City of Tomball, Magnolia and the City of Jersey Village.

March 30, 2020
Commercial Container Service Update Related to COVID-19

Effective immediately, WCA route personnel are not permitted to collect any waste placed outside of containers. This safety measure is based on recommendations from public health officials and our commitment to minimize possible employee exposure to the COVID-19 coronavirus.
Commercial route drivers have been instructed not to leave their vehicles to collect any materials outside containers. WCA will continue to monitor the situation and make any required changes.
Given the “Stay At Home” mandates in many of the markets we serve, our communities are facing increased residential trash volumes and overflowing trash containers. WCA realizes that our new policy be particularly challenging for apartment complexes and other multi-family customers. We encourage those customers to contact their WCA sales representative or our customer service personnel to discuss containers and/or service level changes needed for compliance.
We appreciate your patience and understanding as we focus on our goals of providing outstanding essential service, while protecting our employees. As always, we want to remind our customers that yard waste, household chemicals, construction materials, automotive parts, electronics and related materials cannot be disposed of in WCA containers.

Effective March 17, 2020
COVID-19 IMPORTANT COMMUNICATION

WCA IS OPEN FOR BUSINESS WITH SOME BACK OFFICE MODIFICATONS IN PLACE TO PROTECT OUR EMPLOYEES AND OUR CUSTOMERS.

WCA is closely following the recommendations of the CDC on social distance, travel bans, school closures, quarantines and event cancellations. As such, we’ve decided to modify our front office operations in order to protect employees and minimize the risk to spread COVID-19 to our customers.

WCA will take the following precautionary measures:

  • Effective March 17, 2020 non-essential WCA employees will telecommute, or work from home to follow the CDC recommendation of social spacing
  • Access to our offices will be restricted
  • Payments will be accepted over the phone, online and by mail
  • Regular trash, recycling, and disposal service will continue but you may see delays
  • Limit person-to-person contact
  • Essential operations will be at the office to monitor our hauling, landfills, and transfer stations duties for all of your waste needs.

Next steps for our customers:

  • Monitor our Facebook and COVID-19 pages for updates
  • Please, be kind to contain all waste within closed garbage bags
  • Carry on with your landfill and transfer station needs on our site locations.
WCA will continue to serve your community as always. However, we want to make sure you are aware that our regular trash service will continue but you may see delays. We have developed business continuity plans that will remedy any foreseeable business challenges that may occur.
We appreciate the flexibility of our employees and the understanding of our customers during this unprecedented situation. We will provide updates as they come available, please check back to our website.
Stay safe,
WCA Management

March 17, 2020
To our Valued Customers

In light of the current COVID-19 epidemic, we want to make sure you are aware that our regular trash service will continue without interruption. We have developed business continuity plans that will remedy any foreseeable business challenges that may occur. Please continue to monitor this page for the most current updates. WCA would appreciate if all trash would be contained within closed garbage bags. Thank you.

To our Valued Business Partner:

As all of us are aware, the Corona Virus epidemic has quickly become a point of concern due to the spread of the virus.  As WCA is your essential service provider for the collection of solid waste, we would like for you to know that we continiue to monitor the potential effects within our Operations.  WCA is prepared to flex our coverage to provide support in the event that we need to work remotely. Our team members have been trained to ensure timely response to your needs. We obviously hope that our customers are not impacted by this horrible virus. However, it is imperative that our company continues to be prepared and has organized contingency plans in place should an event occur. 
We thank you for your continued partnerships and please do not hesitate to contact your local office should you have any questions or concerns.

To our Public Sector Partners:

In response to multiple inquiries, WCA would like to emphasize that the company continues to review and adapt our business continuity planning in the face of the rapidly evolving coronavirus (COVID-19) situation. Our planning is based on the health and safety of our employees and communities, along with the guidance from federal and local public health officials. We will continue to monitor the situation in the community and will respond accordingly.
Should the coronavirus situation create service delays, WCA will deploy our resources with the aim of minimizing inconvenience to our customers and communities.  We appreciate your partnership, and WCA representatives will keep our public sector partners informed of any temporary service delays or adjustments that may arise. We assume that you regard solid waste collection as an essential service, and we are committed to providing safe and efficient services to our residential and commercial customers. 
We obviously hope that our Municipal Partnerships along with residing residents are not impacted by this horrible virus. However, it is imperative that our company continues to be prepared and has organized contingency plans in place should an event ever occur.