Customer Testimonials

I want to extend my gratitude to the unknown gentleman who has been working my route, in the hope these compliments will reach both him and his supervisors. It’s easy not to notice when everything is working perfectly, but it must be said: this guy is doing a conspicuously great job. His pickups are always 100% complete, even though he often has to collect behind cars parked on the street (there are a lot of street-parkers in my neighborhood, and I know that has to be a hassle to work around). He never spills, or leaves debris in the street or on people’s yard. (Well, maybe he does occasionally spill, but if so he always picks it up, which is awesome.) He doesn’t toss the recycling bins on the driveway when he’s done, causing them to crack or break apart when they land. He’s super reliable, always arriving bright and early, but he’s so quiet I sometimes don’t even hear him come and go. (How does he even do this? He’s in a garbage truck for crying out loud!) He always has a friendly wave and smile when I do catch him out. No doubt the right people already know this guy’s a keeper, but compliments were they are due, right? Bottom line: I’ve never been happier with my service, and I already called the city to tell them this, too. Sanitation work is, I’m sure, a largely thankless job, but it shouldn’t be. So to everyone at your company who keeps our city clean and healthy, thanks for all you do, too.

-Maureen L., Kansas City, MO

I would like to say thanks to you and your staff at WCA of Florida for assisting the City of Mascotte in transitioning the residential collection services to the new automated system. This transition went extremely smooth and I was thoroughly impressed with the way WCA’s customer service and operational team handled any anomalies along the way. I was impressed with how WCA delivered the new carts to the residents during the previous provider’s removal period. The excellent level of communication and commitment to satisfying our resident needs was truly witnessed by our staff. Your team went above and beyond during this process and handled all customer concerns expeditiously. Also, the new compressed natural gas trucks are very clean, quiet and often we do not even hear them on the streets!
I was also impressed with the notification flyers that were sent out to all of our residential and commercial customers. These flyers were instrumental with providing a smooth transition. They contained very detailed collection information to residents (i.e. service days, holiday schedule etc.) and commercial customers to further ensure a successful transition. The ongoing follow up with both commercial and residential customers also attributed to a smooth transition and WCA’S team of employees. exemplified professionalism and courtesy throughout the entire process.
Since the transition to WCA; our customer service has improved tremendously and I want thank you and the crews working in Mascotte for the exceptional service. I would recommend WCA to any municipality that wants a focus driven customer service orientated company that will give it their all to make customer service their number one priority.

-Jim Gleason, City Manager

I would personally like to say thank you to you and your staff at WCA of Florida for providing such a smooth transition with Howey-in-the-Hills' new trash collection services. I was thoroughly impressed with the way WCA’s customer service and operations team handled this transition in a smooth and professional manner. You also did an outstanding job working closely with our Town Council by leading them through the process at council meetings and one on one communication. I fully believe that through your team’s extensive communication and willingness to go the extra mile attributed to such a smooth transition.
We were also very pleased to know that WCA uses a fleet of compressed natural gas vehicles! These vehicles seem to run more quietly and more efficiently than our previous company’s diesel operated vehicles. We also believe this helps to reduce the carbon footprint which will assist in preserving the overall environment.
I will also say that I was overly impressed with the way WCA handled all the notification flyers that were sent out to all of our residential and commercial customers. These flyers contained detailed collection information and were well thought out. Not only did WCA create these flyers, they also created a “can” flyer that went out to all residents when they received their trash and recycling carts. So again, the level of attention and constant communication with residents, elected officials and staff should be commended.
Thank you and your awesome team, for doing such an outstanding job in the Town of Howey-in-the-Hills.
I would recommend WCA of Florida as a top notch service provider for any of your future customers.

-Brenda Brasher MMC, Town Clerk/Finance Director for Howey-in-the-Hills

It is my pleasure to have this opportunity to provide this letter of recommendation on behalf of WCA. WCA has been the City of Tomball’s solid waste collection and disposal provider for many years. WCA also provides residential curbside recycling and construction debris roll off container services as part of their contract with the City.
As with any refuse management system, there will be hiccups along the way and unsatisfied customers. The difference is how everyone deals with and reacts to the issues that will inevitably come up. WCA has been a partner with the City of Tomball and is committed to provide the very best customer service possible to the residents and customers of the City. I have personally experienced the hands on approach of WCA when responding to issues and concerns from our customers. Any issues that the city staff has are simply sent to the staff at WCA and the response time and resolution has been impeccable.
The partnership continues with the City of Tomball and WCA with how WCA fully supports events and organizations of the City. WCA actively assists and participates in the City of Tombail's Recycle Day as well as assists us with our spring cleanup week. The City of Tomball also holds a number of special events such as German Fest, Tomball Honky Tonk Music Festival, Rails and Tails Mudbug Festival and many others where WCA is always willing to assist where possible.
It is for these reasons that I would recommend WCA to any city or organization that is in the need of a solid waste management provider. The staff at WCA is a group of professionals that are always willing to listen and help where ever they can. If you should have any questions please feel free to call.

-David Esquivel, Director of Pubiic Works City of Tomball

Our old service was very loud with yelling and laughing.  The cars were tossed from the truck and most times were upset & trash still in the bottom.  Our cart was badly damaged from throwing.  The bar was broekn off and there was a large hole on the side.  We all want to keep the costs down and also know that these carts must be expensive to replace.  So thanks for improving our service!

- Sherryl, Lake County, Florida

I just wanted to write to say that I am a brand new resident of this neighborhood, and I have lived in a lot of communities between here and Galveston. In all of my previous communities the waste collection teams have been less than impressive, sometimes even rude and ridiculous in their collection practices. In the first 2 weeks of living in this house, I have had to put out an unusual amount of trash, regular boxes, LARGE boxes, and other odd things that I didn't need anymore. I was even a little nervous because I didn't feel it was fair to do that to your guys, however, each and every time they picked it up, threw it in, and never even frowned. My main reason for writing is just to give a BIG THANK YOU to those guys, and to your company for obviously treating them well, and training them well. They are one of many reasons I am happy to be living here now. I wish I could afford to leave them something, maybe someday I can.
I hope they get the message, and thanks very much once again for making my new home that much more pleasant.

- Jeffrey Johnson, Houston residential customer

I am writing in praise of the men who serve my street in all three areas of refuse removal.  As a resident of Gainesville, in the same house for 45 years, I think it is time for me to let you know by letter the excellent jon that all of these men are doing.  Steve Joplin gave me your name.

These workers remove and replace all baskets, cans and recycle containers, and even place the lids, upside down, on top of each can.  They are polite, hard working and very outgoing.  They seem to be proud of the jobs they do, and I want you to know that I am very pleased with the work ethic I see.  As a former teacher in Alachua County, I am proud of the care with which they approach their jobs.

Since I do not know anyting about thier training, I wanted to commend the company and those in management for impesssing me with the need for common courtesy and hard work. 

Because I have no other way to commend them formally, I hope there is some way that they can be recognized in your organization for a job well done.

Thank you and thank them.

- Jack and Gretchen Grigsby, Gainesville, FL

Please accept our sincere thank you to you and your staff at WCA for all the exceptional work to make a smooth transition between providers of our solid waste service in High Springs. I was impressed with how quickly WCA delivered the new carts to the residents during the previous provider removal period. We appreciate the communication level and comment to satisfying our residents. I know this was not an easy task. The City of High Springs applauds you and your staff for rising to the occasion. Since the transition to WCA; our customer service has improved tremendously and I want to thank you and the crews working in High Springs for the exceptional service.

I would recommend WCA to anyone that is looking for a solid waste collection company that will give it their all to make customer service their number one priority.

-Ed Booth, City Manager, High Springs, FL

I want to thank you for the opportunity to write a letter of recommendation for Waste Corporation of America and their Alabama locations.  Heritage Plastics-Sylacauga is pleased to have Waste Corporation of America-Alabama as our disposal company. The level of technical support and customer service that is provided is an asset to our programs. The attention to detail and quality of service has allowed us to more safely and efficiently operate in a financially responsible manner.  I would be happy to share our experiences wiht any prospective clients interested in WCA and their services at any time. I want to thank again the whole WCA-Alabama team from all of us at Heritage Plastics-Sylacaug

-Robby McKernie, Production & Quality Supervisor, Heritage Plastics-Sylacauga

I would like to recommend WCA as a responsive, courteous and professional company. Whether it’s routine requests for exchanges or last-minute calls for dumpster moves, I have always received excellent and conscientious service from both office staff and drivers in the field - a vital combination.  If there is ever a potential problem or delay, I am given prompt notice and the issue is resolved quickly.  In sum, I unstintingly endorse the folks at WCA for your dumpster service needs.

-Kristy Kelley, Construction Manager, WCI Communities - Sarasota National

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